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春节后外贸客户想降价?6大压价情境拆解+高杀伤力英文话术!

发布时间:2025/02/26
作者:上海牧客科技网络有限公司
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春节后30%的外贸订单都面临压价风险,外贸人该如何应对?有哪些高情商的应对话术?快收藏这篇纯干货文章!

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春节后30%的外贸订单都面临压价风险,掌握这套价值谈判体系,让你守住利润底线的同时,让客户心服口服下单。快来收藏!

一、客户压价背后的3个真相(90%业务员都误解的关键)

误区纠正: 客户压价≠不赚钱,而是价值感知失衡的信号。

春节后客户集中要求降价,本质是:

  1. 市场试探行为 - 利用节后供应链调整期测试你的价格弹性

  2. 谈判策略前置 - 为Q1季度采购预算争取空间

  3. 价值锚点偏移 - 客户对产品认知停留在基础功能层面

数据支撑: 根据海关总署统计,春节后外贸询盘中68.7%包含价格博弈要素,但成功守住价格红线的业务员中,83%采用了价值重构策略。

二、6大高频压价场景拆解(英文话术+底层逻辑)

▶ 场景1:竞争对手报价更低

客户话术:

"Your quote is 15% higher than Supplier B, need better price to proceed"

致命错误回复:

"We can match their price"(自毁价格体系)

杀伤力话术:

"The true cost isn't in the initial price tag, but in the hidden expenses over product lifecycle. Our ISO14001-certified production line ensures 0.03% defect rate, saving you $27,500/year in quality claims based on your order volume."(用认证数据量化隐性成本)

底层逻辑:

  • 切换成本计算维度:TCO(总拥有成本)模型

  • 植入质量焦虑:引用客户行业召回案例数据

  • 行动指令:"Shall we schedule a video audit of our QC process?"

 

▶ 场景2:以量换价

客户话术:

"We'll place 3X order quantity if you give 20% discount"

踩雷回复:

"Let me check with my manager"(暴露决策权漏洞)

专业话术:

"For strategic partners committing to 24-month contracts, we offer progressive rebates: 5% at 300K USD annual spend, 8% at 500K USD with dedicated engineering support. Attached is our VMI program outline that reduces your inventory cost by 18%."(捆绑长期价值)

战术解析:

  • 设置阶梯门槛:用年度采购额替代单次订单量

  • 引入增值服务:技术支援/VMI库存管理

  • 制造沉没成本:首单维持现价,后续返利

 

▶ 场景3:市场行情下行

客户话术:

"Market is collapsing, all suppliers are cutting prices"

错误示范:

"We also face cost pressure"(陷入比惨逻辑)

高段位回复:

"While temporary fluctuations occur, our R&D team has developed 3 cost-optimized configurations. Option B maintains 95% core functionality at 12% lower cost – perfect for price-sensitive segments. See comparative analysis in Annex A."(重构产品矩阵)

核心策略:

  • 推出战略款SKU:保留爆款,开发简配版本

  • 数据可视化:成本结构树状图

  • 限定条款:"Special pricing valid for orders placed before Mar.15"

 

▶ 场景4:长期合作要挟

客户话术:

"As your oldest client, we deserve exclusive terms"

自杀式回应:

"We'll make exception this time"(破坏价格体系)

智慧话术:

"To honor our 5-year partnership, we're allocating first access to new modular designs that reduce assembly time by 40%. This exclusive benefit translates to $8.2/unit labor savings – equivalent to 11.5% effective discount without compromising MSRP."
(创造非价格优势)

精要:

  • 提供供应链优化方案

  • 绑定新品首发权

  • 强调终端零售价保护

▶ 场景5:付款条件博弈‌

‌客户话术‌:
"Extend payment terms to 120 days or we switch to suppliers offering net 180"

‌致命错误回复‌:
"We can accept 90 days maximum"(暴露财务脆弱性)

‌杀伤力话术‌:
"Our ABC analysis shows clients maintaining 30-day terms achieve 19% lower supply chain disruption costs. For partners accepting 45-day payment, we provide free VMI warehousing and priority production slots – saving you 8% in carrying costs annually. Attached is the TCO calculator with your historical order data pre-loaded."‌12

‌底层逻辑‌:

  • ‌量化现金流价值‌:用供应链中断成本数据对冲账期压力‌

  • ‌捆绑增值服务‌:将付款周期与物流优化方案绑定‌

  • ‌设置阶梯奖励‌:"45天账期+年度PO承诺=次年1.5% rebate"条款‌

▶ 场景6:规格降级施压‌

‌客户话术‌:
"Remove safety certification to match Competitor X's price"

‌踩雷回复‌:
"Certification is mandatory"(触发对抗性谈判)

‌专业话术‌:"Our engineering team proposes Option C: maintain 92% of core safety features while reducing testing costs by 33%. This configuration still exceeds ASTM standards, with failure rate differential under 0.7% in accelerated aging tests (see Fig.3). Coupled with our on-site audit program, your liability insurance premiums could decrease by $12K/year."‌

‌核心策略‌:

  • ‌重构产品矩阵‌:开发合规性/成本平衡型SKU‌

  • ‌可视化降本路径‌:对比保险成本节省与认证简化成本‌

  • ‌限定技术条款‌:"Pre-production samples must be approved within 14 days to lock configuration"‌。

三、价格谈判的3条铁律

  1. 延迟让步原则:至少经过3轮价值传递后再讨论价格

  2. 条件交换法则:每1%折扣必须换取客户1.5倍价值承诺

  3. 痛苦转移术:将降价压力转嫁给客户竞争对手("若接受此报价,需承诺不向Brand X供货")

切记,真正的价格谈判,是让客户忘记谈论价格。掌握价值重构能力,让你的报价成为行业基准。

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