As ASEAN's fastest-growing manufacturing and export hub, Vietnam is poised for significant growth in e-commerce by 2025, with a 41% e-commerce growth rate. Consumer behavior is shifting from simply pursuing low prices to prioritizing service reliability. This presents new opportunities for sellers willing to invest in quality and experience. This article provides a detailed guide to developing the Vietnamese market, packed with practical information—just save it! Related reading : What countries are included in ASEAN? Which country has the greatest development potential? How can it be developed?
Here's a quick overview of Vietnam's basic country information.
National fundamentals
Country name : Socialist Republic of Vietnam
Area : approximately 330,000 square kilometers
Population : Over 100 million, with a young population structure
Official language : Vietnamese
Capital : Hanoi
Religion : Mainly Buddhism, Catholicism, etc.
Economy and Industry
Economy : The GDP growth target for 2025 is at least 8%, the economic size is expected to exceed US$500 billion, and the per capita GDP target is over US$5,000. Vietnam strives to achieve double-digit economic growth by 2030 and become a high-income developed country by 2045.
Industry : Focus on developing manufacturing (electronics, textiles, machinery) and high-tech industries (semiconductors, artificial intelligence).
Service industry : Tourism is one of the pillars, and the digital economy and e-commerce are growing rapidly.
Foreign trade : China actively participates in global trade, and China is an important trading partner.
Foreign capital : Foreign investment is concentrated in manufacturing, real estate and high-tech sectors. In 2025, the policy will shift to "selective introduction" and focus on high-tech.
Favorable policies for China : Bilateral promotion of trade facilitation, such as cross-border QR code payment.
China-Vietnam bilateral trade : Border trade settlement will be fully electronic from September 15, 2025, and cash payment will be eliminated.
Customs and taboos :
Numbers and Colors : Avoid the number "4" (which sounds like "death") and prefer the numbers "6," "8," and "9." Don't wrap gifts in white or black cloth.
In daily interactions : Avoid patting people on the back, especially on the head. When handing over items (such as business cards), use both hands.
Business etiquette : Building a trusting relationship is important, first meetings may be formal, and patience is a virtue.
Strong economic growth momentum : Vietnam has set a GDP growth target of at least 8% in 2025 and plans to achieve double-digit growth in 2026-2030. The steady development of the macroeconomy provides broad space for the market.
The surge in consumer digitalization : Over the past six months, online consumption in Vietnam has grown by a staggering 41%. The rapid penetration of livestreaming shopping (such as TikTok Shop) and social commerce has become a key driver of growth.
Evolving consumer attitudes : The market is maturing. A key signal is that 53% of Vietnamese online shoppers prioritize "reliability" over "low price," and 70% are willing to pay more for reliable service. This suggests that simple price wars are becoming less effective, and quality, service, and brand trust are becoming paramount.
Clear policy orientation : The Vietnamese government is committed to building a more transparent and standardized business environment, for example, fully promoting electronic payments in border trade to combat illegal activities. At the same time, industrial policies are tilted towards high technology, digital transformation and sustainable development . , bringing opportunities for exports and investments in related industries.
Growing sophistication and a focus on reliability : As mentioned earlier, more than half of consumers prioritize reliable service (such as on-time delivery and a clear return policy) over price.
Enthusiastic about social media and content : Vietnamese consumers, especially the younger generation, spend a significant amount of time on social media and short video platforms. The explosive growth of TikTok Shop demonstrates the strong appeal of the "content + e-commerce" model. They are happy to make purchasing decisions based on videos and livestreams.
Value for money remains important, but the definition is broadening : Value for money (64%) remains one of the main factors driving online consumption, but the connotation of "value for money" has become richer, now including experience factors such as product diversity (52%) and AI recommendations (32%).
High expectations for platforms : 90% of consumers believe that e-commerce platforms (rather than logistics companies) should ensure delivery standards, and 79% of users only care about delivery reliability and are less concerned about the specific carrier. This places high demands on sellers' fulfillment capabilities.
The following table combines the latest trends to sort out potential product selection directions for you:
Popular categories | Specific product examples | Core Drives/Notes |
---|---|---|
Health and Personal Care | Sleep aid/immune enhancement products, compact smart fitness equipment, AI meditation guidance services | Improved health awareness and pursuit of personalized solutions |
Environmentally friendly and sustainable products | Biodegradable phone cases, solar chargers, eco-friendly shopping bags | The concept of sustainable development is gaining popularity, especially among young consumers |
TikTok hit | Casual dresses, distinctive lip glosses, creative mobile phone accessories | Strong visual impact, easy to display through short videos and live broadcasts |
Technology and Smart Home | Smart doorbells, voice-controlled lighting, and smart wearable devices that monitor health | Popularization of technology and pursuit of convenient and safe home life |
Electronic payment becomes mainstream : It is worth noting that since September 15, 2025 , Vietnam has completely abolished cash payment in Sino-Vietnamese border trade and forced it to switch to bank channels or electronic payment. This reflects the general trend of going cashless.
Popularity of local e-wallets : In Vietnam, local e-wallets such as MoMo and ZaloPay are very popular and are a common payment method for individual consumers.
Bank transfer and credit card : For B2B transactions or payments of larger amounts, transferring money through the banking system or using international credit cards (Visa/MasterCard) are common methods.
Emerging methods : Cross-border QR code payment between China and Vietnam has been piloted in Hekou, Yunnan and other places. Vietnamese users can directly use their local wallets to scan China's QR code to settle in RMB, which provides convenience for bilateral trade.
Multi-channel development can help you reach Vietnamese customers more effectively.
Vietnamese local B2B website :
Commonly used social media :
Zalo : The Vietnamese version of "WeChat", integrating social networking, office work and payment, is an important tool for developing B-side customers and providing customer service.
Facebook : It has a large user base and is suitable for brand promotion and community building.
TikTok : It is a key platform for igniting trends and influencing the decisions of young consumers.
LinkedIn : Widely used among professionals and business circles in Vietnam, suitable for developing high-end B2B customers.
Search Engine : Google is the most popular search engine. Search engine optimization (SEO) targeting Vietnamese keywords is required.
Yellow pages and business directories : You can refer to the membership directory of the Vietnam Chamber of Commerce and Industry (VCCI).
Customs data : Subscribe to professional customs data services, such as ABke Customs Data ( https://www.cnabke.com ), to analyze import and export flows and find potential customers.
Industry vertical platforms : such as the official websites of the Vietnam Textile and Apparel Association ( https://www.vietnamtextile.org.vn ) and the Seafood Exporters Association ( https://www.vasep.com.vn ), which focus on connecting supply chains in specific industries.
Government resources : The Vietnam Chamber of Commerce and Industry (VCCI, https://www.vcci.com.vn ) provides a directory of companies and policy support, making it suitable for finding long-term partners.
Exhibitions : Attending industry-specific exhibitions in Ho Chi Minh City or Hanoi is an efficient way to meet a large number of high-quality customers and agents face-to-face.
Other : Consider establishing connections with reliable local partners who can provide support with compliance, logistics, and more.
Certificate of Origin (C/O) : When exporting to Vietnam, it is very important to obtain a suitable certificate of origin (such as ASEAN Certificate of Origin Form E). It can help importers enjoy tariff preferences and enhance the competitiveness of your products.
Product Certification :
CR Mark : Vietnam implements mandatory CR mark certification for some products (such as electrical equipment), which is similar to China's CCC certification.
Other Standard Certifications : Depending on the product category, you may also need to comply with Vietnamese quality management system standards or product standards, such as ISO and HACCP (food) . It is crucial to confirm in advance that your product complies with local Vietnamese standards.
Export/customs clearance process :
Prepare documents : including commercial invoice, packing list, bill of lading/airway bill, contract, certificate of origin, etc.
Entrust a customs broker : It is recommended to entrust a professional customs broker who is familiar with Vietnam’s customs clearance requirements.
Declaration and inspection : The customs broker submits the information to the customs, and the customs decides whether to inspect based on the risk.
Pay taxes : Pay customs duties and VAT (if applicable).
Release for collection : Goods can be released only after completing the above steps.
"Red Light Period" : This is not an official term, but refers to the period when Vietnamese customs strengthens inspections during certain periods (such as around major holidays) or for certain sensitive goods (such as luxury goods and high-value electronic products), resulting in a general slowdown in customs clearance.
How to deal with it : Ensure that all documents are complete and accurate; declare the value and name of the goods truthfully; cooperate with reliable logistics and customs clearance partners; and reserve time for possible delays.
Vietnam imposes import or export bans or restrictions on some goods, such as:
Import bans : may include second-hand consumer goods (such as old clothing), right-hand drive vehicles, some chemicals, weapons, etc.
Export bans : may involve antiques, rare natural resources, logs, etc.
Note : The specific list will be adjusted dynamically. Before making a transaction, be sure to confirm whether your product is restricted through official channels or by consulting a professional organization.
Vietnam's tariff policy is mainly based on the Import and Export Tax Law. Its main features include:
Common external tariffs : As a member of ASEAN, Vietnam applies low or zero tariffs on most goods from other ASEAN member countries.
Value Added Tax : The standard rate is usually 10%, but some goods may be subject to preferential rates.
Corporate income tax : For projects and regions that encourage investment, preferential tax rates can be enjoyed, such as tax exemption in the first five years and half the tax rate in subsequent years.
Trend : The overall policy tends to be standardized and transparent, while tax incentives are used to guide foreign investment into priority areas such as high technology and environmental protection.
Compliance is fundamental to survival : Vietnam's regulatory environment has continued to tighten since 2025. Pay close attention to requirements regarding tax filings, product standards, and company qualifications . Choosing reliable local partners will help ensure business compliance.
Focus on logistics and after-sales service : Given consumers' high focus on reliability, stable logistics and a clear return policy are crucial. Consider partnering with a logistics provider with guaranteed service quality and efficiency, and improve your after-sales service system.
Localization and content marketing : Simply translating Chinese content into Vietnamese is not enough. A deep understanding of local culture is required to create content that resonates emotionally. Actively leverage the short video and livestreaming features of platforms like TikTok to engage with consumers.
A long-term perspective : The Vietnamese market presents enormous opportunities, but has moved beyond its "unbridled growth" phase. The key to success lies in balancing short-term growth with long-term brand building, while adhering to compliant and refined operations.
We hope this comprehensive guide will provide you with strong support in expanding into the Vietnamese market. For more industry insights, please follow AB Ke [Foreign Trade Academy]!