1) Inquiries are closer to actual decision-making issues.
Search terms often remain at the information level (e.g., "XX equipment parameters"), while inquiries tend to go directly to the decision-making level (e.g., "Can you provide CE marking? Is the delivery time stable? Are the payment terms negotiable? How are spare parts guaranteed?"). Every time these kinds of questions arise, it means that the customer is pushing for an internal evaluation.
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