1) Delivery workflow: What is your end-to-end export delivery SOP and document set?
Precondition: buyer confirms specification, Incoterms, and target shipment date in the Purchase Order (PO) or Proforma Invoice (PI).
- PI issued → buyer confirmation (price, lead time, Incoterms, HS code if applicable).
- Deposit received (payment term defined in PI/contract) → production slot reserved.
- Production scheduling → internal production plan created (batch, line, tooling where applicable).
- First Article Confirmation (FAC) → buyer approves first sample/first-piece report before mass production (if required).
- Pre-shipment inspection → inspection standard and AQL (if applicable) are executed prior to shipment release.
- Container loading → loading photos / container number recorded (for FCL shipments).
- Export documents issued:
- Commercial Invoice
- Packing List
- B/L (Bill of Lading) or AWB (depending on sea/air)
- CO (Certificate of Origin)
- FORM E (when applicable to the trade agreement / destination requirements)
Result: the buyer can evaluate supplier reliability using explicit checkpoints (FAC, inspection, loading record) and a complete document list, reducing disputes on delivery and customs clearance.
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